Customer Portal

If you have not yet enrolled, please read the following section for first time users, otherwise, skip to the existing customers section below for more information. If you already have your log in information available, you can access your portal by clicking the button below.

First Time Customer Portal Users

Propel offers a Customer Portal for its active customers.  We require a customer to first opt-in before they will be able to access the Customer Portal.  If you are interested in being set up for Customer Portal access, please complete the following form and your request will be processed by our Servicing Team.

  • Date Format: MM slash DD slash YYYY

Upon authentication of your request, information will then be sent to you by email advising that access has been granted.

Existing Customers Portal Users

If you are enrolled and would like to access account information or want to make a payment, you can access your account by clicking here.

To access your account, you will need your:

1. User ID, which is your Account Number

2. Personal Identification Number (PIN), which is the last four digits of your social security number or your EIN

If you have more than one loan with Propel, once you are logged into the Customer Portal, you will be able to navigate and link your secondary loans to your Customer Portal account.

Payments made online will be assessed fees by USIO, our online payment vendor, as follows:

– Debit Card – 2.49% of the transaction amount plus $0.30

– ACH or E-Check – $0.50 per transaction

Existing Customers

I just wanted to personally thank you for your professionalism, kindness, and compassion to me and my family in our time of need. Please accept my sincere gratitude to you and the Propel Company for helping us from losing my father’s house. You are God Sent. The loan process was rapid and it was especially a pleasure working with you. You took care of everything for me and that saved me a lot of time and headaches.
— Rachel, El Paso, TX

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