(Protection of the Privacy of Personal Non-Public Information)
Keeping customer information secure is a top priority, and we are disclosing our policies to help you understand how we handle the personal information about you that we collect and disclose.
This notice explains how you can limit our disclosing of personal information about you. The provisions of this notice will apply to former customers as well as current customers unless we state otherwise.
- Protecting the confidentiality of our customer information.
- How we gather information.
- The types of information we share, why, and with whom.
Protecting the Confidentiality of Customer Information:
We take our responsibility to protect the privacy and confidentiality of customer information very seriously.
We maintain physical, electronic, and procedural safeguards that comply with federal standards to store and secure information about you from unauthorized access, alteration, and destruction. Our control policies, for example, authorize access to customer information only by individuals who need access to do their work. From time to time, we enter into agreements with other companies to provide services to us or make products and services available to you. Under these agreements, the companies may receive information about you but they must safeguard this information, and they may not use it for any other purposes.
How We Gather Information:
As part of providing you with financial products or services, we may obtain information about you from the following sources:
- Applications, forms, and other information that you provide to us, whether in writing, in person, by telephone, electronically, or by any other means. This information may include your name, address, employment information, income, and credit references;
- Your transaction with us, our affiliates, or others. This information may include your account balances, payment history, and account usage;
- Consumer reporting agencies. This information may include account information and information about your credit worthiness;
- Public sources. This information may include real estate records, employment records, telephone numbers, etc.
Information We Share:
We may disclose information we have about you as permitted by law. We are required to or we may provide information about you to third-parties without your consent, as permitted by law, such as:
- To comply with requests from regulatory authorities and law enforcement officials.
- To protect against or prevent actual or potential fraud, unauthorized transactions, claims, or other liability.
- To report account activity to credit bureaus.
- To respond to a subpoena or court order, judicial process or regulatory authorities.
- In connection with a proposed or actual sale, merger, or transfer of all or a portion of a business or an operating unit, etc.
In addition, we may provide information about you to our service providers to help us process your applications or service your accounts. Our service providers may include billing service providers, mail and telephone service companies, lenders, investors, title and escrow companies, appraisal companies, etc.
We may also provide information about you to our service providers to help us perform marketing services. This information provided to these service providers may include the categories of information described above under “How We Gather Information” limited to only that which we deem appropriate for these service providers to carry out their functions.
We use the Google Adwords search and display networks to reach customers. The Adwords platform allows us to communicate with customers using tools such as standard and custom affinity audiences, in-market audiences, and demographic and location targeting. It also allows us to monitor the performance of our ads through conversion tracking. None of the information utilized or collected in these practices is “Personally identifiable information”.
We also use Google’s AdWords remarketing feature to reach specific audiences. Google utilizes cookies to display customized ads to customers who have previously visited this website (propelfinancialservices.com). If you prefer not to receive these ads, you may opt out at any time by visiting Google’s Ad Settings.
We do not provide non-public information about you to any company whose products and services are being marketed unless you authorize us to do so. These companies are not allowed to use this information for purposes beyond your specific authorization.
Your Contact Information
If you wish to contact us regarding questions about our data policy or to remove your data, call us at 877-327-0161, email us at firstname.lastname@example.org, or write to us at:
Propel Financial Services
P.O. Box 100350
San Antonio, TX 78201 – 1650